Refund policy

Returns, Exchanges & After-Sales Service

Every jadeite creation represents a meaningful encounter, one to be cherished for years to come. At JADEGIA, we value the trust you place in us with every purchase. Should you have any questions or concerns about a piece you have received, please do not hesitate to contact us. We are here to help you make your purchase with confidence and treasure your chosen creation for years to come.

Seven-Day Cooling-Off Period

For purchases made through this website, unless an exception to the statutory seven-day right to rescind applies and has been disclosed in advance, you may return your purchase or notify us in writing of your decision to rescind the contract within seven days beginning on the day following receipt of the goods.

You are not required to provide a reason or bear any fees arising from the lawful exercise of this right.

During this period, you may inspect the item to the extent reasonably necessary to determine its nature and characteristics. To preserve the condition of your jewellery, we kindly ask that you avoid prolonged wear, impact, or alterations beyond what is necessary for such inspection.

How to Request a Return

To exercise your right to return an item, please email contact@jadegia.com within the applicable period and include the following information:

  • Order Number

  • Purchaser's Name and Contact Information

  • Name of the Item to Be Returned

If the item is defective, damaged, or does not match your order, you are welcome to include photographs to help us better understand the situation. However, photographs are not a prerequisite for exercising your statutory seven-day right to rescind.

Once we receive your notification, our customer service team will contact you to explain the return procedure and refund arrangements.

The applicable deadline is determined by the time you return the goods or send written notice of your decision to rescind, as permitted by law, and not by the time our customer service team responds.

Important Information About Returns

When returning an item, please package it carefully and include the original jewellery box, accessories, warranty certificate or appraisal certificate, and any gifts included with the purchase, where applicable. This helps us verify the returned items and minimise the risk of damage during transit.

Opening the packaging for the purpose of necessary inspection does not, by itself, deprive you of your statutory seven-day right to rescind.

If an item has sustained damage beyond what is necessary for inspection, or if any accompanying items are missing, we will explain the appropriate handling arrangements based on the circumstances and applicable regulations.

Exchanges and Product Issues

If you would like to request a size adjustment, exchange for a different design, or another type of exchange, please contact us in advance.

Each jadeite creation is unique in its colour, texture, and dimensions. The availability of exchanges will therefore be assessed according to stock availability and the specific requirements of your request.

Any applicable fees and the proposed arrangements will be explained to you before proceeding, and your consent will be obtained.

If you receive an item that is defective, damaged during shipping, or different from the item you ordered, please contact us for assistance. Your statutory rights remain unaffected.

Jewellery Care and After-Sales Consultation

If you have any questions about wearing jadeite jewellery, everyday care, size adjustments, or repair services, we welcome you to contact us through any of the following channels.

Requests for adjustments or repairs will be assessed according to the condition of the individual piece. Before any work begins, we will explain the available services and applicable fees.