Shipping policy

 

Every creation that arrives at your door is a treasured piece entrusted to your care. At JADEGIA, we place great importance on the packaging and delivery of each piece. This policy outlines our delivery areas, shipping fees, estimated timeframes, and important receiving instructions to help you arrange for the safe and convenient receipt of your purchase.

1. Delivery Areas and Shipping Methods

We currently offer delivery to the following areas and provide the following shipping methods:

  • Delivery Areas: Taiwan's main island, as well as the outlying islands of Penghu, Kinmen, and Matsu.
  • Shipping Methods: Chunghwa Post, SF Express, and Black Cat Express.

The available shipping methods for your order will be specified before you confirm your purchase.

If your delivery address falls outside our listed service areas, or if your purchase requires special delivery arrangements, please contact our customer service team for confirmation before placing your order. Please do not place an order using standard shipping arrangements without first confirming availability.

The shipping carrier will be selected according to the delivery location, the characteristics of the item, and the services available. If you have a preference for a particular carrier, please contact us before placing your order to confirm whether your request can be accommodated.

2. Shipping Fees and Additional Charges

  • Standard Shipping: Complimentary shipping on all orders.

Standard shipping is provided free of charge.

If special packaging, handling, or other arrangements are required, any applicable charges will be clearly explained before the transaction is confirmed and will be arranged only with your consent.

If you request a change to the delivery arrangements after your order has been placed, we will consult with you in advance regarding any additional charges before proceeding.

3. Order Preparation and Estimated Shipping Time

Once payment has been completed and any necessary order details have been confirmed, we will arrange for the item to be inspected, packaged, and prepared for dispatch according to its individual requirements.

  • In-Stock Items: Orders are generally dispatched within 3–5 business days, beginning on the first business day after payment and completion of the necessary order confirmations. This timeframe excludes any additional time required for design modifications, craftsmanship, engraving, or the separate application for a third-party appraisal certificate. Any such additional time will be discussed and confirmed with you separately.
  • Business Days: Monday through Friday, excluding Saturdays, Sundays, store closure days, national public holidays, and officially announced work suspensions due to typhoons or other circumstances.

During peak gifting seasons, including Lunar New Year, the Mid-Autumn Festival, and the Dragon Boat Festival, delivery may take longer than usual. Deliveries to outlying islands may also be delayed by sea conditions, weather, or transportation disruptions.

If your creation requires size adjustments, customization, or special packaging, we will explain the estimated preparation time in advance and proceed with your consent.

Order preparation time and shipping transit time are calculated separately. Actual delivery times depend on the destination, the shipping carrier, and transportation conditions.

If you require delivery by a specific date, please contact our customer service team before placing your order. Any delivery arrangement will be subject to confirmation by both parties.

If estimated delivery schedules change due to weather, seasonal shipping volumes, or other circumstances, we will assist in checking the shipment status and provide updates as soon as the relevant information becomes available. The handling of delays and any associated responsibilities will be determined in accordance with the agreed terms and applicable law.

4. Packaging and Included Items

Each creation is carefully packaged with appropriate protective materials, taking into consideration its materials, design, and shipping method.

Standard packaging and any accompanying brand accessories, certificates of authenticity, appraisal certificates, or other items will be provided according to the individual product listing and the terms confirmed at the time of purchase.

5. Shipping Notifications and Tracking

Once your order has been dispatched, we will send a shipping notification to you by email. Where tracking information is available through the shipping carrier, the relevant details will also be provided.

If you do not receive a shipping notification or are unable to track your shipment, please contact our customer service team with your order number so that we can assist you in checking its status.

6. Receiving Your Order and Reporting Issues

Please provide a complete delivery address and valid contact information to ensure that your order can be delivered successfully. Please also make the necessary arrangements to receive your shipment in accordance with the agreed delivery method.

Upon receiving your package, we recommend checking the outer packaging for any visible signs of damage, moisture, or tampering.

If you notice any irregularities, please retain the packaging and take photographs for reference, where reasonably possible and safe to do so, and contact us as soon as possible.

If an item arrives damaged, is missing any included components, or does not correspond to your order, we will assist in investigating the matter and address it in accordance with applicable law.

Photographs or unboxing videos may help clarify the circumstances; however, they are not mandatory prerequisites for submitting a complaint, requesting a return, or seeking resolution for a defective product.

Signing for or accepting delivery does not constitute a waiver of any rights you may have under applicable law.

7. Address Changes and Unsuccessful Deliveries

If you need to change your delivery information, please contact us as soon as possible and provide your order number and the correct details.

Whether a change can be accommodated will depend on the current status of your order. For orders that have already been dispatched, coordination with the shipping carrier may be necessary.

If a shipment is returned to us because of an incorrect address, unsuccessful contact, or failure to receive the package, we will contact you to confirm the next steps.

If reshipment involves reasonable additional charges, we will explain the reasons and amounts in advance. Such charges will be handled in accordance with the arrangements agreed upon by both parties and applicable law.

8. Special Creations and International Shipping

For large, fragile, or specially installed art pieces, packaging, handling, delivery location, and any associated charges must be individually confirmed before the transaction is completed.

At present, international shipping is not available. We also do not offer delivery to destinations outside Taiwan's main island and the outlying islands of Penghu, Kinmen, and Matsu.

9. Shipping Enquiries and Returns

If you have any questions regarding delivery, need to report an issue with your purchase, or wish to arrange a return, please contact us through the following channels:

Please contact our customer service team to confirm the return shipping method and return address.

The lawful exercise of the seven-day right to rescind an online purchase does not require prior approval from customer service.